Third Party Collection Services

Penn Credit is a leading provider of collection services with over three decades of experience. We consistently deliver results that improve our clients’ bottom line through accelerated cash flow while maintaining positive relations with consumers. Our experienced, knowledgeable and well-trained Collection Specialists, professionally represent clients in accordance with all Local, State and Federal regulations. Additionally, our collection technology and consistent investments are second to none, ensuring effective and compliant results our clients have come to expect.

Penn Credit offers the following benefits and resources:

30+ years experience providing a range of receivables management and outsourcing services
Robust compliance and quality assurance programs
Numerous convenient and user-friendly payment options for consumers
Informative and customizable reporting and dashboards covering our operations
Fully scalable operations to meet any project size or requirement

Extended Business Office (EBO) Services with Penn Billing

In addition to providing third-party collection services, Penn Credit’s EBO division, Penn Billing, has extensive experience providing a range of customized first-party Revenue Cycle Services. Penn Billing’s former PFS Managers and skilled billing/recovery staff can provide your organization with additional resources focused on cash acceleration and account resolution.

Insurance Follow-Up
Penn Billing provides the resources and skills to follow-up on your facility’s unresolved insurance claims. Calls are conducted on your behalf to resolve unpaid receivables quickly and professionally allowing your staff to direct their efforts into more profitable areas of the business office. Handling worker’s comp, commercial and auto insurances, Medicare, and Blue Cross claims are all within the capabilities of Penn Billing.

System Conversion Support
Penn Billing possesses the expertise and capacity to assist your facility during a new patient billing system conversion. Staff will resolve receivables on the legacy billing system(s) while facility staff transition to their new patient billing platform.

Early-Out/Self Pay Receivables Management
Penn Billing’s representatives conduct calling campaigns on your self-pay balances at an early stage of delinquency–prior to referral to third-party collections. Simultaneous letter campaigns can be conducted in concert with or independent of a calling program.

Credit Balance Resolution
Credit balance transactions are reviewed by Penn Billing representatives to determine if the balance is the result of a posting error, contractual adjustment, a refund due back to the insurance company or patient/guarantor as well as any other resolution that will bring the account to a zero balance.

Payment Plan Monitoring
Utilizing the latest technology resources, Penn Billing will process and track payment plans on behalf of the facility. Services can be fully customized to include regular statements, default notice, outbound calling and transition of the receivable to third-party collections.

Revenue Cycle Consulting Services
Penn Billing’s former PFS Managers can provide a full range of analytics and review services for your business office. All aspects of your A/R cycle will be analyzed for suggested areas of improvement to workflows in your office and overall receivables management practices.

Nationwide DMV Retrieval

Penn Credit’s proprietary DMVInfoNow ^TM registration retrieval platform provides a method for toll and parking facility operators to locate the owners of out-of-state vehicles, particularly for Pay-by-Mail invoices, toll violations and parking citations. Our staff possess extensive experience regarding DMV access and registered owner lookup via direct links to State DMVs and other sources, allowing us to obtain the highest percentage of registered owners.