Consumer FAQ

1. How can I make a payment to Penn Credit?

Phone: Call toll-free 1-800-900-1380 to pay by Visa, MasterCard, or Discover Credit or Debit or through Check by Phone
Online: Secure Payment Portal accepts Visa, MasterCard, Discover Credit or Debit & Checks
Mail: Send check, money order or credit/debit card information to:

Penn Credit Corporation
PO Box 69703
Harrisburg, PA 17106

Please include the account ID with your payment. This may be found above the mailing address on the letter you received from us.
In-Person: Walk-in payments are only accepted at our Harrisburg, PA, location.

2. What are your call center hours of operation?
Representatives are available:
       Monday from 8 AM to 9 PM EST
Tuesday from 8 AM to 9 PM EST
Wednesday from 8 AM to 9 PM EST
Thursday from 8 AM to 9 PM EST
       Friday from 8 AM to 6 PM EST
       Saturday from 8 AM to 2 PM EST

3. How can I obtain additional information about my debt?
Please contact us toll free at 800-900-1380 or write to us at PO Box 69703, Harrisburg, PA 17106 or email compliance@penncredit.com. If you choose to communicate via email, please include the following statement, I give permission for Penn Credit to contact me via email.

If you have received a letter from us please include the account ID located above the mailing address in your correspondence.

4. Has my account been reported to a credit bureau?
Possibly, please contact our collections department toll free at 800-900-1380 and we will assist you.

5. How can I learn more about my legal rights concerning the third party collection
of debts?

All collection agencies collecting on third party debts are bound by the rules of the Fair Debt Collection Practices Act (FDCPA) enacted by the Federal Government in 1977.
The Federal Trade Commission (FTC) is the governing body responsible for oversight of the FTC. Click for more information
Additionally ACA International, the Association of Credit & Collection Professionals, operates the Ask Doctor Debt website which seeks to assist consumers who have been contacted by a third party collection agency.
Penn Credit Corporation is not responsible for the privacy, information or other practices of any third parties, including any third party operating any website or service to which our services link. The inclusion of a link on the services does not imply Penn Credit Corporation’s endorsement of the linked site or service.

Name

First Name

Last Name

Subject

Message

By submitting this form I give Penn Credit consent to contact me via email.

Phone

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Questions?

Contact our office for assistance

If contacting Penn Credit’s collections department via email, please include the following text in your correspondence:

I give permission for Penn Credit to contact me via email.

Be advised that emails do not always provide the necessary information to properly locate the account(s) to address your concerns. Please provide in your email your authorization to respond to you via email, your address, phone number and your Penn Credit ID number if you have it. This will help expedite a response. Due to laws and regulations, if Penn Credit is not able to properly identify you, a return email response may not be provided.