Penn Credit has nearly four decades of experience providing third-party collection and Extended Business Office (EBO) services to utilities companies. Our knowledgeable team uses industry-specific, compliant strategies to improve our clients’ bottom line through accelerated cash flow while maintaining positive relations with your customers.
Penn Credit’s expertise and our customer-centric approach make us the leading accounts receivable partner for the utilities industry. Our focus starts with understanding your needs and then creating custom services to help you reach your goals. We strive to make it easy for you, with our seamless onboarding process, responsive support, and flexible systems that can be tailored to your needs.
We provide services to a wide range of utility clients:
We understand the sensitive nature of contacting your customers about their financial obligations. Our highly-trained team members are skilled in communicating with consumers about monies owed in a respectful manner. We will always operate in strict compliance with applicable local, state, and federal laws to protect you and your customers.
Penn Credit is a leading collections partner you can count on to recover the money you’re owed. We diligently pursue accounts placed for collection utilizing the most effective and efficient means, and always in compliance with local, state, and federal laws. We make use of the most strategic, innovative, and effective means in the industry. Find out how Penn Credit can help you!
Penn Credit offers a range of Extended Business Office (EBO) services through our Penn Billing division. Penn Billing can help your office with customized services focused on cash acceleration and account resolution. Services include:
Penn Credit’s takes a proactive approach to client relations through our Client Success Program. Members of our Client Success Team are assigned to each client to assist them with requests and inquiries. This provides our clients with frequent opportunities to have dialogue around the quality of services they receive from Penn Credit and to ensure their needs are being addressed to their satisfaction.
Our in-house Information Technology team maximizes our productivity and efficiency in supporting customized needs of our clients. Our proprietary FUSION collections system and client portal optimizes our collections process and gives clients easy access to their information.
Penn Credit has superior controls and safeguards in place to protect, host, and process the data entrusted to us by our clients. We have successfully completed SSAE18 SOC1 Type II, SOC2 Type II, and FISMA/NIST 800-53 audits, signifying we meet the highest data security standards.
Penn Credit is PCI-DSS Level 1 certified, ensuring that all card holder data we process is safe and secure at all times. PCI-DSS is a global standard that was created to prevent credit card fraud through increased controls and security.
Our in-house Compliance department utilizes SAI360 compliance software to manage all compliance-related matters throughout the company, providing tracking, reporting, and auditing capabilities.
Penn Credit is a member of the Association of Credit and Collection Professionals. We also are a proud sponsor of Conferences by Monticello and the Northeast Utility Credit & Collection Conference.
Northeast Utility Credit & Collection Conference
Our talented and experienced team is ready to start recovering the monies you are owed. Contact us today to learn what we can do for your organization!
