Credit Collection Services for Toll Road Operators
Serving Tolling Clients for Decades
Penn Credit has nearly three decades of experience providing third-party collection and Extended Business Office (EBO) services to toll road operators throughout the United States. Our knowledgeable team uses industry-specific, compliant strategies to improve our clients’ bottom line through accelerated cash flow while maintaining positive relations with consumers.
Expertise Focused on Your Needs
Penn Credit’s expertise and our customer-centric approach make us the leading accounts receivable partner for tolling organizations. Our focus starts with understanding your needs and then creating custom services to help you reach your goals. We strive to make it easy for you, with our seamless onboarding process, responsive support, and flexible systems that can be tailored to your needs.
Trust Your Customers to Our Skilled Team
Our highly-trained team members are skilled in communicating with the public about monies owed in a respectful manner. They educate customers on options to resolve their delinquent account and ways to avoid unpaid tolls in the future through pre-paid or post-toll payment methods. We will always operate in strict compliance with applicable local, state, and federal laws to protect you and the customer.
Our Services
Third Party Collection Services
Penn Credit is a leading collections partner you can count on to recover the money you’re owed. We diligently pursue accounts placed for collection utilizing the most effective and efficient means, and always in compliance with local, state, and federal laws. We make use of the most strategic, innovative, and effective means in the industry. Find out how Penn Credit can help you!
Strategic Phone Calls & Texts
Letter & Email Collection Campaigns
Highly-skilled, Bilingual Collection Team
Proprietary Skip Tracing Methods
Nationwide Capabilities
Secure Client Access Portal
Convenient Payment Options
Legal Services
Nationwide DMV Retrieval with DMVInfoNow
Extended Business Office Services
Penn Credit offers a range of Extended Business Office (EBO) services through our Penn Billing division. Penn Billing can help your office with customized services focused on cash acceleration and account resolution. Services include:
- Insurance Billing & Follow-up for Toll Facility Damage
- First Party Contact Center & Overflow/Amnesty Services
- Customer Service Outreach Programs
- Payment Plan Monitoring
- Receivables Management Consulting
We're Invested in Your Success
Penn Credit’s takes a proactive approach to client relations through our Client Success Program. Members of our Client Success Team are assigned to each client to assist them with requests and inquiries. This provides our clients with frequent opportunities to have dialogue around the quality of services they receive from Penn Credit and to ensure their needs are being addressed to their satisfaction.
Technology, Security, & Compliance
IT Department
Our in-house Information Technology team maximizes our productivity and efficiency in supporting customized needs of our clients. Our proprietary FUSION collections system and client portal optimizes our collections process and gives clients easy access to their information.
Data Security
Penn Credit has superior controls and safeguards in place to protect, host, and process the data entrusted to us by our clients. We have successfully completed SSAE18 SOC1 Type II, SOC2 Type II, and FISMA/NIST 800-53 audits, signifying we meet the highest data security standards.
Payment Card Security
Penn Credit is PCI-DSS Level 1 certified, ensuring that all card holder data we process is safe and secure at all times. PCI-DSS is a global standard that was created to prevent credit card fraud through increased controls and security.
Compliance Department
Our in-house Compliance department utilizes SAI360 compliance software to manage all compliance-related matters throughout the company, providing tracking, reporting, and auditing capabilities.
Organizations
Penn Credit is a member of the Association of Credit and Collection Professionals and the International Bridge, Tunnel & Turnpike Association.
Partner With Penn Credit Today!
Our talented and experienced team is ready to start recovering the monies you are owed. Contact us today to learn what we can do for your organization!
